You can ask for advice on any topic from the people at the relevant offices of the council. They are best placed to advise you on procedures and whether you are eligible for help in paying your bills. If you do not wish to do this or if you are having particular problems with paying your Council Tax bill, or you have any other bills outstanding, then you may wish to seek independent advice. This is available, free of charge, from the Citizens Advice Bureau (CAB) at one of the following addresses:
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Bury St Edmunds
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Haverhill
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Citizens Advice Bureau
Risbygate Centre
90 Risbygate Street
Bury St Edmunds
Suffolk
IP33 1AA
Phone: 01284 753675
Website: www.burystedmundscab.org.uk
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Citizens Advice Bureau
Lower Downs Slade
Haverhill
Suffolk
CB9 9EE
Phone: 01440 704012
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Opening hours: please see CAB website.
Other organisations that can help:
- Trade Unions may also offer free advice and support to their members.
- These advice centres can help you understand the reason for decisions about Housing and Council Tax Benefit.
- They can give independent advice, ask questions for you, and help you to fill in forms or to write a letter.
- They may be able to help you present your case to the Tribunal that hears your appeal.
Solicitors
You may be able to get advice from a solicitor under the legal advice and assistance scheme.
If you decide to use a solicitor, the scheme does not cover the cost of a solicitor to assist you at a hearing. You cannot get any money for things like solicitors fees from the council or the Appeals Service.
Details of local solicitors are contained in the Community Legal Services Directory which is available at any of the above CAB offices or any local solicitors office, or contact the CLS call centre telephone 0845 608 1122; minicom 0845 609 6677.
