We use lots of information to check how well we are performing. We publish data which measures performance across a range of services. Specific data is collected by councils and we can compare our performance with others.
In addition to this annual reporting, we also have a set of data which is reported to councillors four times per year. These are called Key Performance Indicators (KPIs). This set of data is designed to provide a summary of the council's overall performance and is reviewed every year to ensure that we are collecting data that is relevant to the areas on which we want to focus
We also monitor complaints to make sure that we are learning from feedback and improving services. A corporate complaints and compliments digest is published twice a year which summarises complaints received and how these have been dealt with together with the services that received compliments.
Download:
Key Performance indicators - second quarter 2011-2012 (PDF 217Kb)
Biannual Corporate Complaints and Compliments Digest 1 April 2011 to 30 September 2011 (PDF 130Kb)
In the past our performance has been subject to external review by the Audit Commission. Below are links to some of our inspection and audit reports:
Comprehensive Area Assessment 2008 (PDF 135Kb)
Audit Commision, Annual Audit Letter St Edmundsbury Borough Council 2010/11 (PDF 598Kb)
Central government data requirements
Central government published the list of all their data requirements from local authorities in April 2011. This list has now been updated to include all 2011-12 requirements from arm's length bodies, non-ministerial departments and other public bodies.
This data set lists every piece of data that central government requires from councils and from arms length bodies.
This document is now available to download:
Single Data List from Government V11 14 July 2011 (Excel 1.4Mb)
Useful links
Open data
For more information contact:
Policy Unit
Phone: 01284 757611
Email: strategy.performance@stedsbc.gov.uk
