We use lots of information to check how well we are performing. Each year we publish a set of National Indicators (NIs) which is used to measure performance across a range of services. Specific data is collected by every council and we can compare our performance against all other councils across England.
In addition to this annual reporting, we also have a set of data which is reported to councillors four times per year. These are called Key Performance Indicators (KPIs). This set of data is designed to provide a summary of the council's overall performance and is reviewed every year to ensure that we are collecting data that is relevant to the areas on which we want to focus.
We also monitor complaints to make sure that we are learning from feedback and improving services. A corporate complaints and compliments digest is published twice a year which summarises complaints received and how these have been dealt with together with the services that have received compliments.
The following documents are now available to download:
We also monitor our performance through the council's Improvement Plan, which identifies key outcomes from audit and inspection work and actions required to achieve these outcomes. Follow the link below to open the most recent Improvement Plan.
Improvement Plan 2009/2010 (PDF 59Kb)
For more information contact:
Policy Unit
Telephone: (01284) 757611
Email: strategy.performance@stedsbc.gov.uk
