Internet service standards

Internet service standards We aim to make St Edmundsbury Borough Council website available to you 99 percent of the time. The site is monitored every five minutes by an external company which informs us of any issues. The company supplies constant information 24 hours a day. Visit the Siteimprove website to view the statistics.  There are times the server may be unavailable due to hardware or software issues or the need to undertake urgent maintenance or updates. Routine maintenance or updates are normally undertaken outside normal office hours and are planned for times when the usage is minimal. The server response may slow down at times due to an increased demand or routine maintenance. However the monitoring software has not indication any reduction in the general service. Other general interruptions to the Internet or service problems are outside our control. These may appear as a slow or slower response by the server but can be due to other issues.