We answer more than 90,000 telephone calls, and our website receives over 1.5 million visitors every year. The top questions asked include the following:
How much does it cost to park in the town?
Visit our Shopping and parking pages, Car parks - Bury St Edmunds, Car parks - Haverhill, or Shopping and parking - Clare or contact our Parking Services Enquiry office Phone: 01284 763233 Email: markets.carparks@stedsbc.gov.uk
How do I get a parking permit for outside my house?
Visit our Neighbourhood parking schemes page to apply for a permit or vouchers or contact our Engineering Services team. Phone: 01284 757319 Email: engserv@stedsbc.gov.uk
I have just moved to the borough. Who do I speak to about Council Tax?
Visit our Council Tax pages for details of forms and leaflets available. Phone: 01284 757275 or 757276 Email: counciltax@angliarevenues.gov.uk
How can I apply for a housing association property?
If you have a housing need you can apply to the Home-Link scheme at www.Home-Link.org.uk or phone 01284 757178 for more information.
What can I put in my recycle bin?
Visit our Household kerbside collection pages, or contact our recycling team Phone: 01284 757320 Email: waste.management@stedsbc.gov.uk
What time does the household waste recycling centre close?
Household recycling centre opening times can be found on the Suffolk Recycling website. For more information on recycling visit our Waste and recycling pages.
What benefits am I entitled to?
Visit our Housing and Council Tax Benefits Service pages or speak to our benefits advisers. Phone: 01284 757269 Email: benefitsenquiries@angliarevenues.gov.uk.
How do I get a bus pass now I am over 60?
Visit our National bus pass page for details of eligibility and how to apply, call in at our council offices to pick up a form. For more information about the new scheme call Suffolk County Council on 0845 600 0659.
Do I need planning permission?
Visit our Do I need planning permission webpage or speak to one of our planning advice team for free advice. Phone: 01284 757675 Email: planning.helpdesk@stedsbc.gov.uk.
I think someone is working while claiming benefits. What should I do?
Phone the Benefits Fraud Hotline on 0800 515368 - you can remain anonymous.
Who do I speak to about dog mess in my street?
Visit our Litter page, or contact our Waste Management team. Phone: 01284 757320 or you can email the details to waste.management@stedsbc.gov.uk.
The trees and bushes near my house are overgrown. Who can I speak to?
This depends on exactly where the tree is and who it is owned by:
- trees and bushes in private gardens blocking footpaths - Highways Maintenance Engineer, Suffolk County Council. Phone: 0845 606 6067
- borough-owned bushes and shrubs - Administrative Assistant, Landscapes, Waste and Street Scene Services. Phone: 01284 757470
- borough owned trees - contact our Parks Section. Phone: 01284 757088
- trees on Havebury Housing land - Havebury Housing, Bury St Edmunds area phone 01284 722000 or Haverhill area phone 01440 718400
- trees on the street/verge immediately next to the carriageway in Bury St Edmunds, Haverhill and all villages - belong to Suffolk County Council telephone 0845 606 6067.
For enquiries about tree preservation orders (TPOs), trees in conservation areas, trees on development sites or high hedges contact the Tree and Landscape Officer. Phone: 01284 757346 Email: economy.environment@stedsbc.gov.uk
For more information visit our Tree management page or you can contact our Parks Section. Phone: 01284 757088 Email: parks@stedsbc.gov.uk or complete an online tree management enquiry form.
