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In an emergency phone 999

Area Contact details
Abandoned vehicles

 

Abandoned Vehicles Officer

Phone: 01284 757687

Email: waste.management@stedsbc.gov.uk

Animal waste

Waste Management

Phone: 01284 757320

Email: waste.management@stedsbc.gov.uk

Antisocial behaviour

 

In an emergency, you should always phone 999.

To report antisocial behaviour or a crime to the police when it is not an emergency phone 01473 613500.

To report antisocial behaviour relating to the following contact St Edmundsbury Borough Council or

Report antisocial behaviour online

Complaint about a councillor 

 

Complaints, comments and suggestions

 

If you are dissatisfied with any part of our service or wish to point out a fault, you can make a complaint by:

  • filling in the online customer Feedback form
  • print off, fill in and post the customer feedback form (PDF 133Kb)>
  • emailing strategy.performance@stedsbc.gov.uk
  • phoning the Complaints Line on 01284 757031 (answer phone outside office hours);
  • writing to:

    Freepost RSBT-SREE-ZHAC
    Corporate Complaints
    St Edmundsbury Borough Council
    West Suffolk House
    Western Way
    Bury St Edmunds
    Suffolk IP33 3YU
Fly tipping

 

Waste Management
Phone: 01284 757320

Email: waste.management@stedsbc.gov.uk

Graffiti

 

Waste Management
Phone: 01284 757320

Email: waste.management@stedsbc.gov.uk

Litter

 

Waste Management

Phone: 01284 757320

Email: waste.management@stedsbc.gov.uk

Missed bin collection

Waste Management
Phone: 01284 757320
Email: waste.management@stedsbc.gov.uk

Noise nuisance

 

Environmental Heath

Phone: 01284 757053

Email: env.health@stedsbc.gov.uk

Play area - problems for example with play equipment, dog fouling
Landscape maintenance online form

Phone: 01284 757470

Email: landscape.maintenance@stedsbc.gov.uk
Outside office hours - if the problem is life threatening, please phone our emergency out of hours number 01284 76325.

Roads and highways:
  • Potholes or loose slabs
  • Resurfacing in Bury St Edmunds
  • Road markings
  • Road safety cycling and walking to school
  • Traffic calming and other safety measures
  • Traffic lights
  • Vehicle accesses
  • Winter maintenance - gritting

Public roads are managed by Suffolk County Council 


For more information:


Visit: www.suffolk.gov.ukphone: 0845 606 6067
Email
customerservice@csduk.com

Report a problem:  Suffolk County Council Highway maintenance problem report

The Trunk roads in Suffolk, the A14, A11 and A12 are managed by Atkins for the Highways Agency or telephone 0800 389 1736.

Spillages on the highway

 

Spillages from road vehicles
Waste Management

Phone: 01284 757320  

Out of hours 01284 763252

Commercial spillages

St Edmundsbury is unable to offer a spillage response service on commercial premises but will respond to such spillages on the public highway. In the event of a spillage which may result in liquids or waste entering the sewers or storm drainage systems, you should immediately report the incident to the Environment Agency on 08708 506 506.

Syringes or drugs paraphernalia

Waste Management

Phone: 01284 757320

Email: waste.management@stedsbc.gov.uk

Website feedback
If you spot a broken link, or something that is not working please complete the website feedback form.

Switchboard - Monday to Friday 8.45am to 5pm

Phone 01284 763233

If you are unhappy with our services, or the way we have treated you, please let us know. The sooner you tell us the sooner we can put things right. Of course, we'd love to hear from you if we're doing well or if you have suggestions for improvement.

We have a customer feedback form for complaints, comments and suggestions about St Edmundsbury Borough.

Related information
Contact information
Customer Services
Phone: 01284 763233
Out of hours: 01284 763252
If the phones are busy email us with your query:
stedmundsbury@stedsbc.gov.uk
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Further information
 
 
St Edmundsbury Borough Council and Forest Heath District Council are working together to share services across West Suffolk.