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Online payments

Most payments made by credit card are subject to a fee, in line with that charged by the card payment service – currently 1.74%.


No fee applies to payments for car parking season tickets at the following car parks, when using the chip and pin facility on the pay machine:  

  • Parkway multi-storey
  • Ram Meadow
  • St Andrew's long stay  

Debit cards are free to use.

Which services can I pay for online?

You can pay your council tax, business rates, invoices, housing benefits over payments and car parking fines. You can also pay for all of these over the phone using our 24 hour automated payment line 01284 757000.

Why not set up a direct debit?

You can set up a direct debit simply by downloading and completing the relevant form for:

Which cards can I use?

You can use a card from any of the following schemes:
Mastercard logo  Visa logo  electron logo    maestro logo  solo logo JCB logo

Will I receive a receipt if my payment has been successful?

When you have completed your payment you will be redirected to an online receipt which you can print for your records. You will also be emailed a receipt to the email address you entered.

Processing your payments

Once your payment has been completed, we will process it within two working days.

Why do I need to enter an email address?

The email address is used solely for the purpose of sending you a receipt detailing the outcome of your transaction. It is therefore important that this is entered correctly and it is your responsibility to ensure it's your current address and is in a valid format.

Is it safe?

Yes. When you clicked the last link you received a security alert stating you are about to view pages over a secure connection. This can be confirmed by the padlock icon on your browsers status bar, for more information please visit When you have entered your contact and payment details you will be transferred to HSBC who will take your credit card details. At no point do St Edmundsbury hold your card details.

SecurityMetrics for PCI Compliance, QSA, IDS, Penetration Testing, Forensics, and Vulnerability Assessment


If you think you have overpaid, or paid for a service you have not received you may contact any of the following points to request a refund:

Phone: 01284 763233
West Suffolk House
Western Way
Bury St Edmunds
Suffolk IP33 3YS

Lower Downs Slade
Suffolk CB9 9EE

Is my browser compatible?

We have tested our online payments facility with Internet Explorer 5 and above, Netscape 7 and Mozilla. St Edmundsbury Borough Council cannot guarantee they will work correctly in other browsers.

online payments web site. Here you can make payments for a number of services using a current debit or credit card
Related information
Contact information

St Edmundsbury Borough Council and Forest Heath District Council are working together to share services across West Suffolk.
Visit us on Twitter @stedsbc to see the latest tweets

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What is this image?
If you have a device with QR Code reading software on it then simply scanning this QR Code will import our office address, telephone number, email address and website address onto your device.
Further information
St Edmundsbury Borough Council and Forest Heath District Council are working together to share services across West Suffolk.